As the song says, "you can check out any time you want but can never leave."
WaPo has a short piece on the nightmare experienced when someone attempted to cancel their Comcast service. Years ago, I had a similar experience with Verizon. Can't our representatives pass a law against this sort of thing? I think there should be a law that would fine companies for making it much hard to quit a service than it is to sign up. For those of us who don't want to spend hours on the phone, there should always be an option of simply sending a letter that says we don't want the service. It's as if we got a shotgun marriage to the company and have to then go through months of litigation to get the divorce.